Refund Policy

Last updated: April 7, 2025

This Refund Policy outlines the terms and conditions under which Velaryxonari ("we," "us," or "our") provides refunds for our educational services and products. Please read this policy carefully before making a purchase.

Overview

We strive to provide high-quality educational services and ensure customer satisfaction. This policy describes the circumstances under which refunds may be requested and granted for services purchased through our platform.

Eligibility for Refunds

Individual Online Sessions

Refunds for individual online sessions may be granted under the following conditions:

Cancellation is made at least 24 hours before the scheduled session start time
The instructor cancels the session due to unforeseen circumstances
Technical issues on our platform prevent the session from taking place, and no alternative solution can be provided
The session does not meet the described service standards as outlined in your purchase agreement

Group Online Sessions

For group sessions, refund eligibility is determined as follows:

Full refund available if cancellation occurs at least 48 hours before the first session
Partial refund may be provided if you have attended fewer than two sessions and request cancellation within the first week
No refunds are available after attending more than two sessions or after the first week, whichever comes first

Course Packages and Learning Paths

Refunds for complete course packages or personalized learning paths:

Full refund available within 7 days of purchase if no content has been accessed
Partial refund may be considered if less than 20% of the course content has been accessed within 14 days of purchase
No refunds available once more than 20% of course content has been accessed or after 14 days from purchase, whichever occurs first

Subscription Services

For monthly or annual subscription services:

Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
Refunds are not provided for partial months of service
Annual subscriptions may be eligible for a pro-rated refund if cancelled within 30 days of initial purchase
After 30 days, annual subscriptions are non-refundable but may be cancelled to prevent future charges

Non-Refundable Items

The following items and services are non-refundable under any circumstances:

Completed sessions or courses where the service has been fully delivered
Downloadable materials or resources that have been accessed or downloaded
Certification fees or examination costs
Administrative or processing fees
Third-party services or materials purchased through our platform
Services purchased during promotional periods or at discounted rates, unless otherwise specified

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

Contact our support team via email at info@velaryxonari.com
Include your order number or transaction reference
Provide the reason for your refund request
Include any supporting documentation if applicable
Submit your request within the eligible timeframe as outlined above

Processing Timeline

Refund requests are processed according to the following timeline:

Initial review and response within 3 business days of receiving your request
Full evaluation and decision within 7 business days
Approved refunds processed within 10 business days of approval
Refund credited to original payment method within 5-14 business days, depending on your financial institution

Refund Methods

Approved refunds will be issued using the following methods:

Refunds will be credited to the original payment method used for purchase
If the original payment method is no longer available, alternative arrangements will be discussed
Processing fees charged by third-party payment processors are non-refundable
Currency conversion fees or international transaction fees are non-refundable

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing purchased services:

Contact our technical support team immediately
We will work to resolve the issue within 48 hours
If the issue cannot be resolved, a full or partial refund may be granted at our discretion
Documentation of the technical issue may be required

Instructor Availability

In cases where an instructor becomes unavailable:

We will attempt to provide a suitable replacement instructor
If no replacement is acceptable to you, a full refund will be provided
Partial completion of services will result in pro-rated refunds

Service Quality Concerns

If you believe the service quality does not meet our stated standards:

Report the issue to our quality assurance team within 48 hours of the session
Provide specific details about the quality concerns
We will investigate and may offer a refund, credit, or complimentary session

Credits and Alternative Remedies

In some circumstances, we may offer alternatives to monetary refunds:

Account credits for future purchases
Complimentary session or course access
Extension of subscription period
Transfer to an alternative course or learning path

These alternatives may be offered at our discretion and do not affect your right to request a monetary refund where eligible.

Exceptions and Limitations

This refund policy is subject to the following exceptions and limitations:

Refunds are granted at our sole discretion for circumstances not explicitly covered in this policy
We reserve the right to refuse refund requests that appear fraudulent or abusive
Repeated refund requests may result in account suspension or termination
This policy does not affect any statutory rights you may have under applicable consumer protection laws

Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your financial institution:

Most issues can be resolved through direct communication
Chargebacks may result in immediate account suspension pending investigation
Unjustified chargebacks may result in permanent account termination
We reserve the right to dispute unwarranted chargebacks with supporting documentation

Changes to Services

We reserve the right to modify, suspend, or discontinue services at any time:

Advance notice will be provided when reasonably possible
Full refunds will be provided for prepaid services that are discontinued
Partial refunds may be provided on a pro-rated basis for interrupted services
Service modifications that do not substantially affect the core offering do not entitle users to refunds

Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Email: info@velaryxonari.com
Phone: +27218723030
Address: 12 Merriman Avenue, Office 2 Arcade Building, Vereeniging, 1939, South Africa

Our support team is available to assist you and will respond to all refund inquiries promptly.

Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements:

Updates will be posted on this page with a revised date
Significant changes will be communicated via email to registered users
Continued use of our services after policy updates constitutes acceptance of the revised terms
Refund requests for purchases made before policy changes will be evaluated under the policy in effect at the time of purchase

Governing Terms

This Refund Policy is part of and should be read in conjunction with our Terms of Service. In the event of any conflict between this Refund Policy and the Terms of Service, the Terms of Service shall prevail.

Thank you for choosing Velaryxonari for your educational needs. We are committed to your satisfaction and learning success.